napkinHere to help
Help and support
A few answers about Napkin, your store, and getting started.
What does Napkin help my team see?
Customer questions, service habits, product requests, checkout friction, and operational issues that can disappear during a busy shift.
How do I see what Napkin finds?
A report every morning for each location, and one dashboard for every store on your account.
Does Napkin replace my existing systems?
No. Napkin doesn’t touch your registers or install anything on them. A small beacon sits near your counter.
Does Napkin contact my customers?
No. Napkin reports to you and your managers. It doesn’t message shoppers.
How does Napkin help employees?
It shows where coaching would help and flags difficult customer moments, so a manager can check in.
Can I start with one location?
Yes. Start with one store and add more later. One account covers all your stores, with a report for each one.
Still have questions?
Talk with us about your store.