Following their training
Cashier KPIs
Greeted the shopper88.2%+1.4
Offered loyalty71.2%+5.4
Promoted an item54.1%+4.8
Changes in percentage points
Operating agents for physical stores
Your store has a new
AI manager.
Know whether your team is at their stations, following their training, and getting the work done.
Napkin measures employee performance and contribution through store conversations and systems. Camera checks are coming soon.
Customer care
Catch difficult experiences and prepare thoughtful follow-up.
Employee performance
See training adherence and service KPIs. Station coverage and verified task completion are coming soon.
Store operations
Surface pricing issues, stock gaps, and unfinished tasks.
Shopper insights
Understand what customers ask for, miss, and leave behind.
Clocked in. At their station. On task.
See whether employees are at their stations, following their training, and completing their responsibilities.
At their stationComing soon
Napkin will flag an assigned station left unattended, even while an employee is clocked in.
Station coverage
Self-checkout kiosks unattended
4 minStaff member at Customer Service, socializing with another staff member.
CAM 02 · FRONT END · 14:42:00STAFF · CUSTOMER SERVICE
Simulated CCTVUnattended for 4 minutesSince 2:38 PM · Snapshot 2:42 PM
Following their training
Measure greetings, loyalty prompts, visit questions, and closing thanks. See where coaching is needed.
Work verified by NapkinComing soon
Napkin will check CCTV to verify the work: the image, the time, and whether the task was done.
AI task verification
Restocking marked complete.
Shelf still empty.
CAM 04 · AISLE 4 · 14:42:00CEREAL · EMPTYSimulated CCTVEmpty for 1 hour 37 minutesFirst detected 1:05 PM · Checked 2:42 PM
Not completed · Task stays openHear what your systems miss.
What shoppers couldn’t get. What slowed checkout. What needs attention.
Missed demand
Why shoppers missed out
186missed requests
Service by hour
Service slips in the afternoon
Share of checkouts with a “thank you”
−16 percentage points11 a.m. to 5 p.m.
Checkout friction
Checkout Friction affecting sales
17.8%
of transactions impacted sales1,477 of 8,300 transactions
Selected checkout issues
- Register (POS) errors
- 718
- Wrong prices
- 316
- Loyalty lookup failures
- 220
Get started in 3 steps
Up and running at your counter with Beacon Mini.
Step 01: Connect beacon
Plug in Beacon Mini and place it at your counter.
Step 02: Configure network
Connect Beacon Mini to your store’s Wi-Fi.
Step 03: Customize your AI Report
Choose the KPIs, alerts, and insights you want in your report.
Operator perspectives
A little help.
A better store day.
Plan the next bake.
See what sold out, when shoppers asked for it, and what to prepare for the next rush.
For Bakery Managers
Know which cuts shoppers want.
See the cuts shoppers asked for and couldn’t find, to plan what to prepare and stock.
For Meat Department Managers
See what needs attention.
See where the team needs help, what’s still unfinished, and whether the work was completed.
For Store Managers
See the pattern across stores.
See which issues repeat across locations, where service is improving, and which stores need support.
For Regional Directors
Book a demo for your store
See cashier performance, missed demand and checkout friction. Tell us about your store to arrange a demo.
