During the conversation, not after it
Napkin is an AI teller assistant. It works alongside the staff member while they are still with the member.
Completes tasks
The follow-up is done before the member walks away.
New account desk
After a checking conversation, the assistant completes the checklist items the teller would otherwise do later.
Teller line
A stop-payment or address change is finished in the interaction, not as homework.
Coaches in real time
A newer teller knows which product fits the conversation in front of them.
Product fit
A member mentions a coming purchase. The assistant surfaces the fitting product and the words to introduce it.
Keeps communication compliant
Required language happens in the moment, not in a later audit.
Loan officer desk
When a conversation needs a specific disclosure, the assistant prompts the language while they are still speaking with the member.