Audio at this counter is captured
What Napkin captures
A small Napkin beacon (an edge device) at the counter captures audio. Staff and customer voices at the counter are included.
Napkin is an AI note taker and an AI site operator. It writes transcripts and notes to help store staff serve customers and improve products.
Prefer not?
Ask a staff member to pause capture.
What the store should do
The store is responsible for notice, consent, and following the law where it operates.
- Post a clear notice at the counter, and ideally at the entrance, where people can see it.
- Tell staff during onboarding that audio at the counter is captured, and get written acknowledgement. The store handles staff training and that acknowledgement itself, with its own counsel.
- Ask your own counsel which recording laws apply where you operate. California is an all-party consent state.
- Keep beacons away from restrooms and break rooms.
Napkin can help a store set up clear counter and entry notices, and can point shoppers to this page for the QR code. Napkin is open to configuring capture settings with a store when the store asks. That is setup help. Napkin does not guarantee legal compliance.
Example of notice
Plain sample text a store can adapt. It is not legal advice.
Audio at this counter is captured and transcribed by Napkin to help staff. Prefer not? Ask us to pause it. Learn more: trynapkin.com/in-store
Retention
Raw audio is automatically deleted within 7 days.
Clips with no speech are deleted sooner.
How long transcripts are kept: to be confirmed.
Deletion: to be confirmed.
What Napkin does not do
Napkin's policy is that we don't use this audio to discipline staff. That is a policy intent, not a technical guarantee.
There is no voice identification. Napkin does not use voiceprints or identify who is speaking by voice.
Napkin does not identify shoppers.
How to get help
Email privacy@trynapkin.com for setup questions and deletion requests. We can help with setup. We do not give legal opinions, and we do not promise a turnaround time.