NapkinNapkin for coffee shops
Your regulars asked for oat milk. You ran out at 2.
Napkin sends you a short report each morning: what your regulars asked for, what ran out, and where the bar got stuck.
About $1 a day. Nothing to install on your registers.
Sample report. Not a real store.
Good morning. Here's Monday at Main Street.
Customers asked for
Customers asked for oat milk all afternoon. You ran out at 2 p.m.
A customer asked for sugar-free vanilla again. You don't stock it.
Ran out
Oat milk: out at 2 p.m. Blueberry muffins: gone by 10 a.m.
At the counter
Mobile orders and the walk-in line collided at 8 a.m. Walk-ins waited.
Your team
The opener suggested a pastry with most drinks. The afternoon shift can match it.
Today
Double the oat milk order. Order sugar-free vanilla. Prep more muffins for the morning.
A normal day at your coffee shop
It happens every day. Now you’ll know.
2:15 p.m.
A regular asks for an oat milk latte. The carton is empty.
2:16 p.m.
They take it black. Nobody makes a note.
Next day, 7 a.m.
It’s in your report.
Sample morning report
Customers asked for oat milk all afternoon. You ran out at 2 p.m.
What you see every morning.
Four short parts, and a list of what to do today. Examples from the sample report above.
- 01
What customers asked for
“A customer asked for sugar-free vanilla again. You don't stock it.”
- 02
What ran out
“Oat milk: out at 2 p.m. Blueberry muffins: gone by 10 a.m.”
- 03
Where the bar got stuck
“Mobile orders and the walk-in line collided at 8 a.m. Walk-ins waited.”
- 04
How each shift did
“The opener suggested a pastry with most drinks. The afternoon shift can match it.”
How it works.
- 1
Plug it in by the counter.
One small beacon. Nothing to install on your registers.
- 2
Connect it from your phone.
It joins your store’s Wi-Fi.
- 3
Read your report.
Your first report comes within a day or two.
Book a 15-minute call.
We'll walk you through a sample report for a coffee shop and answer your questions.
Questions
- How does Napkin know what customers asked for?
- The beacon picks up talk at the counter. Napkin turns it into short notes for your report. Audio is deleted after 7 days by default. You choose how long notes are kept, up to 12 months.
- Do I need to tell customers and staff?
- Yes. We give you a counter sign and a short note for your team. Rules differ by state, and we’ll walk you through yours on the call.
- What does it cost?
- About $1 a day. See pricing for details.
- Do I need to change my POS or install software?
- No. Napkin doesn’t touch your registers.
- How does setup work?
- Plug the beacon in near the counter and connect it to your store’s Wi-Fi from your phone. Your first report comes within a day or two.
- What about my staff?
- It’s about the shift, not one person. The report shows what worked so every shift can do it too.
- What happens to the data?
- Conversation data is not used to train models outside Napkin. See our privacy page for details.