NapkinNapkin for ice cream shops
They asked for pistachio. You didn’t have it.
Napkin sends you a short report each morning: the flavors people wanted, what ran out, and what to fix today.
About $1 a day. Nothing to install on your registers.
Sample report. Not a real store.
Good morning. Here's Tuesday at Main Street.
Customers asked for
Customers asked for pistachio all evening. It isn't on the menu this week.
A family asked about an ice cream cake for Sunday. It never made it onto the order sheet.
Ran out
Cookie dough: out by 8 p.m. Waffle cones: low by close.
At the counter
The line backed up at 7 p.m. while one person scooped and rang up.
Your team
The early shift offered samples to every first-time customer. The late shift can match it.
Today
Add pistachio to the next order. Call back the cake customer. Put a second person on from 7 to 9 p.m.
A normal day at your ice cream shop
It happens every day. Now you’ll know.
7:40 p.m.
A kid asks for pistachio. It isn’t in the case.
7:45 p.m.
The line is out the door. Nobody writes it down.
Next day, 7 a.m.
It’s in your report.
Sample morning report
Customers asked for pistachio all evening. Add it to the next order.
What you see every morning.
Four short parts, and a list of what to do today. Examples from the sample report above.
- 01
What customers asked for
“A family asked about an ice cream cake for Sunday. It never made it onto the order sheet.”
- 02
What ran out
“Cookie dough: out by 8 p.m. Waffle cones: low by close.”
- 03
Where the line got stuck
“The line backed up at 7 p.m. while one person scooped and rang up.”
- 04
How each shift did
“The early shift offered samples to every first-time customer. The late shift can match it.”
How it works.
- 1
Plug it in by the counter.
One small beacon. Nothing to install on your registers.
- 2
Connect it from your phone.
It joins your store’s Wi-Fi.
- 3
Read your report.
Your first report comes within a day or two.
Book a 15-minute call.
We'll walk you through a sample report for a ice cream shop and answer your questions.
Questions
- How does Napkin know what customers asked for?
- The beacon picks up talk at the counter. Napkin turns it into short notes for your report. Audio is deleted after 7 days by default. You choose how long notes are kept, up to 12 months.
- Do I need to tell customers and staff?
- Yes. We give you a counter sign and a short note for your team. Rules differ by state, and we’ll walk you through yours on the call.
- What does it cost?
- About $1 a day. See pricing for details.
- Do I need to change my POS or install software?
- No. Napkin doesn’t touch your registers.
- How does setup work?
- Plug the beacon in near the counter and connect it to your store’s Wi-Fi from your phone. Your first report comes within a day or two.
- What about my staff?
- It’s about the shift, not one person. The report shows what worked so every shift can do it too.
- What happens to the data?
- Conversation data is not used to train models outside Napkin. See our privacy page for details.