NapkinNapkin for grocery stores
They asked where the bread went. Nobody told you.
Napkin sends you a short report each morning: what shoppers couldn’t find, what ran out, and where checkout got stuck.
About $1 a day. Nothing to install on your registers.
Sample report. Not a real store.
Good morning. Here's Wednesday at the Main Street store.
Customers asked for
Several shoppers asked where the gluten-free bread moved. The new spot isn't signed.
Shoppers asked for Halloween candy in bulk bags. Only single bags are on the shelf.
Ran out
Rotisserie chicken: out by 5:30 p.m. Bananas: low at close.
At checkout
A card reader at checkout declined tap payments through the lunch rush.
Your team
The morning cashiers offered the loyalty card on most sales. The evening shift can match it.
Today
Sign the gluten-free bread spot. Cook a second batch of chicken at 4 p.m. Check that card reader before noon.
A normal day at your grocery store
It happens every day. Now you’ll know.
12:20 p.m.
A shopper asks where the gluten-free bread went.
12:25 p.m.
Checkout backs up. Nobody points the way.
Next day, 7 a.m.
It’s in your report.
Sample morning report
Several shoppers asked where the gluten-free bread moved. The new spot isn't signed.
What you see every morning.
Four short parts, and a list of what to do today. Examples from the sample report above.
- 01
What shoppers asked for
“Shoppers asked for Halloween candy in bulk bags. Only single bags are on the shelf.”
- 02
What ran out
“Rotisserie chicken: out by 5:30 p.m. Bananas: low at close.”
- 03
Where checkout got stuck
“A card reader at checkout declined tap payments through the lunch rush.”
- 04
How each shift did
“The morning cashiers offered the loyalty card on most sales. The evening shift can match it.”
How it works.
- 1
Plug it in by the counter.
One small beacon. Nothing to install on your registers.
- 2
Connect it from your phone.
It joins your store’s Wi-Fi.
- 3
Read your report.
Your first report comes within a day or two.
Book a 15-minute call.
We'll walk you through a sample report for a grocery store and answer your questions.
Questions
- How does Napkin know what customers asked for?
- The beacon picks up talk at the counter. Napkin turns it into short notes for your report. Audio is deleted after 7 days by default. You choose how long notes are kept, up to 12 months.
- Do I need to tell customers and staff?
- Yes. We give you a counter sign and a short note for your team. Rules differ by state, and we’ll walk you through yours on the call.
- What does it cost?
- About $1 a day. See pricing for details.
- Do I need to change my POS or install software?
- No. Napkin doesn’t touch your registers.
- How does setup work?
- Plug the beacon in near the counter and connect it to your store’s Wi-Fi from your phone. Your first report comes within a day or two.
- What about my staff?
- It’s about the shift, not one person. The report shows what worked so every shift can do it too.
- What happens to the data?
- Conversation data is not used to train models outside Napkin. See our privacy page for details.