NapkinNapkin for hardware stores
They asked if you rekey locks. Nobody knew.
Napkin sends you a short report each morning: what customers asked for, what ran out, and where the counter got stuck.
About $1 a day. Nothing to install on your registers.
Sample report. Not a real store.
Good morning. Here's Saturday at Main Street.
Customers asked for
A customer asked whether you rekey locks. Nobody was sure.
Customers asked for a furnace filter size you don't stock.
Ran out
Ice melt: low ahead of the first freeze. 16x25 furnace filters: out.
At the counter
The paint counter backed up Saturday morning with one person mixing.
Your team
The Saturday crew offered the loyalty program at checkout. The weekday crew can match it.
Today
Confirm whether you rekey and tell the team. Order 16x25 filters. Put a second person on paint Saturday.
A normal day at your hardware store
It happens every day. Now you’ll know.
10:20 a.m.
A customer asks if you rekey locks.
10:21 a.m.
The new hire isn’t sure. The customer walks out.
Next day, 7 a.m.
It’s in your report.
Sample morning report
A customer asked whether you rekey locks. Nobody was sure.
What you see every morning.
Four short parts, and a list of what to do today. Examples from the sample report above.
- 01
What customers asked for
“Customers asked for a furnace filter size you don't stock.”
- 02
What ran out
“Ice melt: low ahead of the first freeze. 16x25 furnace filters: out.”
- 03
Where the counter got stuck
“The paint counter backed up Saturday morning with one person mixing.”
- 04
How each shift did
“The Saturday crew offered the loyalty program at checkout. The weekday crew can match it.”
How it works.
- 1
Plug it in by the counter.
One small beacon. Nothing to install on your registers.
- 2
Connect it from your phone.
It joins your store’s Wi-Fi.
- 3
Read your report.
Your first report comes within a day or two.
Book a 15-minute call.
We'll walk you through a sample report for a hardware store and answer your questions.
Questions
- How does Napkin know what customers asked for?
- The beacon picks up talk at the counter. Napkin turns it into short notes for your report. Audio is deleted after 7 days by default. You choose how long notes are kept, up to 12 months.
- Do I need to tell customers and staff?
- Yes. We give you a counter sign and a short note for your team. Rules differ by state, and we’ll walk you through yours on the call.
- What does it cost?
- About $1 a day. See pricing for details.
- Do I need to change my POS or install software?
- No. Napkin doesn’t touch your registers.
- How does setup work?
- Plug the beacon in near the counter and connect it to your store’s Wi-Fi from your phone. Your first report comes within a day or two.
- What about my staff?
- It’s about the shift, not one person. The report shows what worked so every shift can do it too.
- What happens to the data?
- Conversation data is not used to train models outside Napkin. See our privacy page for details.